FAQ

ORDERING

Do I need to have an account to order?

No, you can complete your purchase as a guest without creating an account. However, having a Lumevar account comes with exclusive perks:
  • Streamlined, quick checkout process
  • Easy access to your order status and full order history
  • Real-time updates on new product releases and exclusive special promotions

What if I forgot my password?

Navigate to the login page and click “Lost password?” You will be redirected to a secure page where you can create a new password effortlessly.

What if I typed the wrong email address?

Please contact our support team immediately so we can update your email address. We can adjust your email address, full name, and shipping address, but we cannot modify any details of your submitted order once it has been placed.

Are there any exchange rates?

All transactions on lumevar.com are processed in US Dollars (USD). If your credit card uses a different currency, your order total will be calculated based on the daily exchange rate applied by your card issuer on the day the transaction is processed.

What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, and AMEX. Please note that we do not accept personal checks, money orders, direct bank transfers, or cash on delivery (COD) as payment methods.

How secure is my online order?

Your online order is fully secure. When you enter your credit card information, it is submitted through an SSL-encrypted secure web page. This encrypted information is sent directly to our credit card processor’s network for authorization and approval—we never store your credit card details on our servers.

How do I change or cancel my order?

We reserve the right to accept or decline any order (or any portion of it) at our sole discretion, even after you receive an order confirmation or your credit card has been authorized. If an authorized order is canceled, we will issue a full refund to your original payment method.
Any order cancellation, regardless of how soon it is requested after placement (even immediately), will be subject to a 30% cancellation fee based on the total order price. This fee covers processing charges imposed by our payment processor for canceled transactions.
Important note: Orders that have already been packed or shipped cannot be canceled under any circumstances.

How do I set my shipping address?

Since our website and services operate in English, all shipping address information must be entered using English characters and punctuation. If your address contains non-English letters, please use the closest English equivalents (for example, replace special characters with “c” where appropriate).

Can I change my shipping address after placing an order?

Once your order has been processed or shipped, we cannot revise your shipping address. We recommend using your permanent residential address (rather than a vacation address) to avoid delays, as we cannot predict how long your local customs department may hold your package.

When will my order arrive?

Delivery time depends on the shipping option you select during checkout. Once your order ships, we will email your tracking information the following day—tracking details typically become available 24 hours after dispatch. Please note that we are not responsible for delays caused by your country’s customs department.

How do I track my order?

We will send your tracking information to your registered email address as soon as your order ships. You will usually receive the tracking number within one business day of dispatch.

Can I use several discount codes in one order?

Promotional and discount codes cannot be combined with other offers or discounts, unless explicitly stated otherwise in the promotion terms.

What Do I Do If I Have Missing Items In My Order?

If any items are missing from your package, please contact our support team immediately so we can resolve the issue promptly.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped from our warehouse in China. Please allow additional processing time during holidays and peak sale seasons.
We process orders Monday through Friday. Most orders are processed within 2–3 business days of placement and shipped the following business day. Please note that we do not ship on weekends.
If you do not receive tracking confirmation within 5 business days of completing your payment, please contact our support team for assistance.

How will my order be shipped?

For detailed information about our available shipping methods, please visit the Shipping page on lumevar.com.

RETURNS

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please contact our support team within 30 days of receiving your order. Be sure to provide your order number and the reason for your return. Our customer service team will review your request and send detailed instructions if your return is approved.
For a list of final-sale items (which are non-returnable), please refer to our full Returns Policy on lumevar.com. All returned items must be in their original, unused condition with intact packaging.

Will shipping be covered for my returns?

All return shipping fees and any additional miscellaneous charges are the sole responsibility of the customer.

What if the item(s) I received is defective/incorrect/damaged?

If you receive an item that is incorrect, missing, defective, or damaged, please contact our support team within 7 days of delivery. Include your order number, clear photographs of the item(s), and any relevant details about the issue. We will prioritize resolving your case as quickly as possible.

How long is the returns process?

Returns are typically processed within 14 business days of us receiving your returned package. We will send you an email confirmation once your return has been fully processed.

When will I receive my refund?

All refunds are credited back to your original payment method. If you paid with a credit or debit card, refunds are sent to your card-issuing bank within 7–10 business days of us receiving your returned item or processing your cancellation request. For questions about when the credit will post to your account, please contact your card-issuing bank.
If you have not yet received your refund, we recommend contacting your bank or credit card company—refunds may take additional time to post to your account depending on their processing timelines.